Featured Projects
Featured Projects
Featured Projects
I design complex systems into intuitive products that save time, reduce churn, and drive business growth
I redesigned Alice’s mobile chat to address one of the product’s top 3 pain points, cutting 10.11% of support tickets and improving NPS. What started as a UI update became a strategic initiative that boosted guest satisfaction, retention, and overall adoption.
I redesigned Alice’s mobile chat to address one of the product’s top 3 pain points, cutting 10.11% of support tickets and improving NPS. What started as a UI update became a strategic initiative that boosted guest satisfaction, retention, and overall adoption.
I redesigned Alice’s mobile chat to address one of the product’s top 3 pain points, cutting 10.11% of support tickets and improving NPS. What started as a UI update became a strategic initiative that boosted guest satisfaction, retention, and overall adoption.
I improved NPS and reduced TTV by redesigning the asset creation process with AI. The new flow minimized errors, reduced cognitive load for maintenance engineers, and accelerated revenue growth by making the tool more reliable — ensuring smoother hotel operations and better guest experiences.
I improved NPS and reduced TTV by redesigning the asset creation process with AI. The new flow minimized errors, reduced cognitive load for maintenance engineers, and accelerated revenue growth by making the tool more reliable — ensuring smoother hotel operations and better guest experiences.
I improved NPS and reduced TTV by redesigning the asset creation process with AI. The new flow minimized errors, reduced cognitive load for maintenance engineers, and accelerated revenue growth by making the tool more reliable — ensuring smoother hotel operations and better guest experiences.
I delivered an 85%+ time savings by redesigning a legacy workflow: what once took 13–15 minutes now runs in about 2 minutes with no human input, thanks to a design thinking approach and tight collaboration with developers.
I delivered an 85%+ time savings by redesigning a legacy workflow: what once took 13–15 minutes now runs in about 2 minutes with no human input, thanks to a design thinking approach and tight collaboration with developers.
I delivered an 85%+ time savings by redesigning a legacy workflow: what once took 13–15 minutes now runs in about 2 minutes with no human input, thanks to a design thinking approach and tight collaboration with developers.